Terms and Conditions

All 2027 Carlton Football Club (‘Club’) memberships are subject to the following terms and conditions (‘Conditions’). All Club members are also subject to the Member Code of Conduct (‘Code of Conduct’) and, by purchasing a Club membership or becoming a Club member, you agree to comply with and be bound by the Code of Conduct. 

The Code of Conduct can be viewed here and may be updated by the Club from time to time. 

If you require any further information in relation to these Conditions, please contact the Club at membership@carltonfc.com.au or on 1300 227 586, during business hours.  

TERMS OF MEMBERSHIP 

1. PURCHASE OF MEMBERSHIP 

> If you are successful in your 2027 membership application, the Club will issue you a payment confirmation electronically. 

> Membership core packs will be dispatched within 7-10 business days of purchase from November 2026 

> PO Boxes can add an additional 4 business days to delivery time. 

> The Club reserves its right not to accept any membership application form in its absolute discretion. 

 2. TERM OF MEMBERSHIP 

> Subject to the Conditions, you will be entitled to the benefits of Club membership from receipt of your membership payment or the first instalment if you have applied for and been approved for a Monthly Payment Plan to 

a) the conclusion of the 2027 AFL Finals Series in the year of purchase; or 

b) if the membership is for or includes an AFLW membership, until the conclusion of the relevant AFLW season; or 

c) at an earlier date if your membership is cancelled or suspended in accordance with these Conditions. 

 3. NO ONSELLING 

> Club membership ticketing may not, without the prior written consent of the Club, be on-sold (including via online auction sites), used for advertising, promotion or other commercial purposes (including competitions and trade promotions), to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer or transferred (except in the case of reserved seat members). If a ticket is on-sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member's club membership without a refund). 

 4. AFL AND MCC MEMBER UPGRADES 

4.1 AFL 

> AFL Members may nominate a club of support and by doing so consent to the AFL providing their personal details to that club, so they may contact you, for example in relation to membership pack fulfilment and finals access 

4.2 MCC 

> MCC members may purchase a reserved seat upgrade via the Club. 

> All MCC general admission and non-access upgrades need to be purchased via MCC. 

5. GST AND LEVIES 

> Except where expressly noted, all prices include GST and any applicable venue levy. 

6. REFUND POLICY 

> As a general policy, Club memberships are non-refundable. Requests for refunds may be made in writing and are at the discretion of the Club. 

> If there is a material reduction in the match-access component of your membership, our Membership team will contact you directly with a range of options. 

> Nothing in these Conditions excludes, restricts or modifies any consumer guarantees, rights or remedies conferred by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot lawfully be excluded 

 7. CANCELLATION POLICY 

> The Club reserves the right to suspend, cancel, terminate, alter or amend a member's Club membership, without refund or compensation, where that member is deemed by the Club to have breached these Conditions (including where that member attempts to transfer for a benefit or sells/on-sells their Club membership and/or associated benefits including individual game tickets) and/or the Code of Conduct. 

> A breach by a member of these Conditions or the Code of Conduct may impact their ability to apply for Club membership in future. 

8. VARIATION TO CLUB MEMBERSHIP TERMS AND CONDITIONS 

> The Club may from time to time, where reasonably necessary, vary these Conditions (including any dates contained herein). The Club will communicate any change to the Conditions via the Club website. Members will have no claim against the Club by reason of any change made to these Conditions. 

9. GENERAL STADIUM RULES 

> Club members must adhere to all rules and restrictions imposed by the venues attended by the Club member. All venues are smoke and vape free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on match day. 

> Entry terms and conditions of the MCG can be found here: MCG Conditions of Entry and Marvel can be found here: Marvel Stadium Conditions of Entry. Ticket and entry terms and conditions of the AFL can be found here: AFL Ticket and Entry Terms and Conditions 

10. LOST OR STOLEN MEMBERSHIP CARDS 

> Membership cards remain the property of the Club. If a Club membership card is lost or stolen, please contact the Club's Membership team on 1300 227 586 and the Club may then issue a replacement membership card for a fee of $15. 

11. CLUB CONSTITUION AND VOTING RIGHTS 

> All Club members are bound by and memberships subject to, the Club’s Constitution, which can be found here. 

> Relevant voting and membership rights are as set out in the Club’s constitution. 

12. MEMBERS' PRIVACY 

> All personal information of members will be used, and may be disclosed, by the Club (including for promotional and marketing purposes) in accordance with the Club’s Privacy Policy, available at  https://www.carltonfc.com.au/privacy and, where applicable, the AFL and AFL Club Privacy Policy available at www.afl.com.au/privacy. By providing your personal information for the purposes becoming a Club member (or renewing an existing membership) you agree and consent to such use and disclosure as set out in those policies and confirm you have read and agree to be bound by the Club’s Privacy Policy and the AFL and AFL Club Privacy Policy. 

13. TELEPHONE AND INTERNET RENEWALS 

> Members may renew their Club membership over the telephone or online. By renewing over the telephone or online, you accept these Conditions (as amended by the Club from time to time). 

14. MEMBER TICKETING OFFERS AND PROMOTIONS 

> All ticketing offers have a limited capacity. Availability is based on a first come, first served basis. Once this capacity is reached, the Club has the right to terminate the offer at any point. All ticketing offers are made subject to capacity and are not guaranteed. 

> The Club reserves the right to offer promotions to select members and categories at any time throughout the 2027 season. Any offers are not eligible to be backdated and are only valid for the promotional period or until the Club states the offer has ended or a capacity has been reached. 

> Unless otherwise set out in relevant terms and conditions, all offers and promotions will be conducted at: 

Carlton Football Club,- 

IKON Park,- 

400 Royal Parade,- 

Carlton North, VIC 3054. 

15. GENERAL 

> These terms and conditions are governed by the laws of Victoria, and members unconditionally submit to the non-exclusive jurisdiction of the Courts having jurisdiction in Victoria.rttr 

> Members must adhere to all rules, policy and restrictions imposed by the venues and the AFL attended by the CFC Member when utilising their Membership including providing their bags for inspection and allowing physical security checks. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues.  

Umbrellas are not permitted to be opened anywhere within viewing areas at any time on game day. Entry terms and conditions of the MCG can be found here: MCG Conditions of Entry and Marvel can be found here: Marvel Stadium Conditions of Entry. Ticket and Entry terms and conditions of the AFL can be found here: AFL Ticket and Entry Terms and Conditions 33.3 To the fullest extent permitted by law (including without limitation the Australian Consumer Law) CFC shall in no circumstance be liable to a Member for any direct or consequential losses or any loss (whether direct or indirect) arising out of the Member’s purchase of or participation in CFC Membership, including without limitation from the loss or suspension of the Member’s Membership or the Member’s ability to attend all or any CFC game or enter a venue where a CFC game is occurring, except to the extent the loss is caused by CFC’s breach of these terms and conditions, its negligence or wilful default. 

> Information set out on this website was believed to be true and correct at the time of production and CFC and it’s directors and management shall not be held liability for any loss or damage arising from any inaccuracy or other defect in the information.  

16. CLUB MEMBERSHIP CATEGORIES AND ENTITLEMENTS  

 16.1 2027 MEMBER CHOICE 

> In 2027, eligible members will receive a coupon code which will allow them to redeem member-exclusive items.  

> Details on how to redeem your item will be included in your membership pack. 

> Vouchers are for individual/personal use, are strictly non-transferable and are not for resale or on -sale. 

> Voucher codes will expire on 15 August 2027. 

>Only 1 (one) member voucher can be redeemed per transaction (add) 

16.2 ELIGIBLE MEMBERS 

> 2027 memberships that receive standard member benefits and have purchased through the Carlton Football Club are eligible to select a Member Choice item. (update wording to cover us for membership offers) 

> Baby Blue members are ineligible to select a Member Choice item. These members will receive an age-specific Baby Blue member pack. 

> Little Tacker members are ineligible to select a Member Choice item. These members will receive an age-specific Little Tacker member pack. 

> AFLW Junior members are ineligible to select a Member Choice item. These members will receive an AFLW junior pack.  

> Pet members are ineligible to select a Member Choice item. These members will receive pet specific items in their member pack. 

> Any member that receives a complementary membership through the Carlton Football Club or any external third party are ineligible to select a Members Choice item. 

> Any 2027 membership upgrades or add-on packages are ineligible to select a Member Choice item.  

> All records containing Member Choice selection are collected and used by the Carlton Football Club in accordance with its Privacy Policy. 

> Member Choice items will be available until stock is depleted. Once sold out, an item will be unavailable and cannot be selected as part of Member Choice. 

> As a general policy, Member Choice items are not eligible for exchange or refund. 

> If you believe your 2027 Member Choice item is damaged or you received the wrong item, any requests for replacement/exchange must be made in writing and are at the discretion of the Carlton Football Club. 

17. MEMBERSHIP ACCESS AND ENTITLEMENTS 

17.1 RESERVED SEAT INFORMATION 

> Members with a reserved seat have until the reserved seat cut-off date of Friday 4 December 2026 to renew their membership for 2027, after which time the Club has the right to sell your previous year’s seating to another member, and the Club cannot guarantee your seats will still be available should you renew at a later date. 

> The Club will send every unrenewed Reserved Seat member a reminder prior to their relevant cut-off date. It is the member’s responsibility to ensure all contact details are up to date and their account is set up to receive membership communications. 

> The Club will not take any responsibility for members that do not receive these communications and subsequently have seats released post the cut-off date. 

> The Club has ultimate discretion in the allocation of all reserved seating. 

> Subject to the consumer guarantees in the Australian Consumer law, The Club reserves the right to move your seat without the prior consent of the member in the interest of consolidating seats within the reserve seat bay, where required by the AFL or the relevant venue or where government regulations dictates. 

> All members on the waitlist will be allocated as a first priority, however this does not guarantee that seating will be available. 

17.2 GENERAL ADMISSION INFORMATION 

> Access to matches is not guaranteed and is subject to capacity. Access may be gained to unreserved seating on a first come, first served basis, subject to availability. Members are encouraged to upgrade to a reserved seat in order to guarantee entry, additional fees are required when reserving a seat.  

17.3 DISTANCE MEMBERSHIPS  

17.3a Country Membership 

> To be eligible for a 2027 Carlton Football Club Country membership you must hold a residential address that is 100km or more from Melbourne CBD. 

17.3b Interstate Membership 

> To be eligible for a 2027 Carlton Football Club Interstate membership you must have residential address that is listed outside of Victoria.  

17.4 NON-ACCESS MEMBERSHIP CATEGORIES 

> Any non-access membership holders cannot obtain general admission or reserve seat access to the 2027 AFL Premiership Season or pre-season matches. You must hold at minimum a 2027 3 Game membership. Please refer to your 2027 membership benefits to review your game access entitlements. 

> Non-access members have the option to purchase tickets for general admission access or reserved seats at general public prices via the relevant ticket agent. 

> Carlton Football Club has the following non-access memberships in season 2027, please refer to individual packages for full detail of their inclusions: 

> International 

> Digital 

> True Blue 

> Baby Blue 

> Little Tacker 

> AFLW Supporter 

> MCC Club Support 

> AFL Club Support 

> Pet (Pet memberships do not count towards the Club’s membership tally). 

 17.4a Digital Kayo 

> Offer only available to 2026-27 AFL Club digital members. Must sign up via unique code provided by the AFL or your AFL Club. Must sign up by 30 November 2027. Excludes sign ups or payments via third parties. One redemption per person. After 12-month Kayo offer ends, subscription will automatically renew at standard Kayo pricing (currently $29.99/month on Kayo Standard), unless the subscription is changed or cancelled prior. If you cancel within 12-month offer period, you will lose the remainder of the offer and you cannot restart the offer. Not available in conjunction with other Kayo offers. Kayo is available in Australia only. Digital Kayo memberships are strictly non-refundable. 

> If you cancel your AFL Club Membership, your Kayo 12-month voucher will be cancelled and your subscription will automatically renew on a monthly basis. You will be charged the monthly subscription price of Kayo starting from your ‘next bill date’ as shown in ‘My Account’ 

 17.5 AFL AND MCC UPGRADES 

> AFL Absentee Members are not eligible to receive an AFL Member Upgrade through the Carlton Football Club. Juniors under the age of seven as of 1 January 2027 are also not eligible for AFL upgrades. The AFL upgrades are only available to Full or Silver AFL Members with Carlton Club Support. 

> AFL Club Support Members who upgrade through the Carlton Football Club are entitled to receive one (1) member pack. 

> The MCC upgrades are only available for Melbourne Cricket Club members. The membership provides either general admission or reserved bay access to all Carlton home games played at Marvel Stadium. 

  17.6 AFL FINAL SERIES ENTITLEMENTS 

> Each member's access to the 2027 Toyota AFL Finals Series matches will be determined in accordance with their respective membership category and corresponding entitlements. Please refer to the terms of your particular membership for further detail. The Club will communicate information relating to members' access to the 2027 AFL Finals Series matches in late August should the Club be participating in the 2027 AFL Finals Series. 

 17.7 MEMBERSHIP WAITLIST 

> A membership waitlist is in place for our premium memberships which are at capacity including Legends Lounge, Captains Club, Carltonian Bay and Members Reserve. 

> To hold a position on the waitlist, you must hold a 2027 Carlton membership. 

> The Membership team will contact the waitlisted members prior to the commencement of the 2027 season. If your request isn't fulfilled, you will remain on the waitlist should you continue to meet the above criteria. 

> You can only hold one waitlist product per-member. If you have multiple family members who wish to hold a position on the waitlist, they will each need to hold a waitlist product in their account and an eligible Carlton membership. 

18. MEMBERSHIP CLASSIFICATIONS AND CONCESSIONS 

18.1 FAMILY 

> Family of 4 memberships are available for two (2) adults and up to two (2) juniors (under the age of 15 as of 1 January 2027). 

> Additional Junior memberships can be purchased at full price. 

18.2 JUNIOR 

> To be eligible for a Junior membership, the applicant must be under the age of 15 as at 1 January 2027. 

> Junior memberships include Baby Blue (0-12 months), Little Tacker (1-5 years), Junior (under 15 years), and Rising Star (15-17 years), all as at 1 January 2027. 

> Juniors aged under the age of 6 at 1 January 2027 are entitled to attend matches without a club membership, however they must not occupy a seat. 

> Children aged 6-14 years at 1 January 2027 will be required to purchase a junior membership if they wish to be eligible to purchase finals tickets. 

> Persons aged 15 and over as at 1 January 2027 are classified as an adult, unless they hold valid concession/identification. 

> It is the member’s responsibility to ensure that their date of birth is correct on their membership account. 

18.2a AUSKICK JUNIOR MEMBERSHIPS 

> Each eligible 2027 NAB AFL Auskick Community or Club participant who opts to receive a Club Membership at the time of registration and nominates Carlton Football Club as their AFL club of support will receive a 4-game Flexi Membership and an 11-game AFLW General Admission Membership as part of the Auskick Junior Membership Program. 

> If a recipient of the Auskick Junior Membership elects to change the club originally selected, the original club membership will be cancelled. A new club membership will only be provided at the discretion of the AFL. 

> An Auskick Junior Membership card will be included in the Auskick benefits pack and mailed to the participant by the AFL after payment has been received. 

> Auskick Junior Memberships are not transferable, cannot be resold and are non-refundable. 

> Auskick Junior Memberships are subject to all other terms and conditions of the Club’s membership. 

> The Club and/or AFL reserves the right to cancel any Auskick Junior Membership without a refund where a member is deemed by the Club and/or AFL to have breached these terms and conditions. 

> Auskick members will have Priority 2 access to purchase tickets for weeks 1-3 of finals, should Carlton be participating. 

 18.3 CONCESSION MEMBERSHIPS 

To be eligible to purchase a Concession membership the member must hold one of the following: 

> Full-time Student card – secondary students over 15 years and full-time tertiary students are required to produce their student card that clearly displays they are a full-time student. 

> Pensioner – aged pensioners, invalid pensioners and single supporting parents are required to produce a Department of Human Services concession card. 

> Veterans’ Affairs – war widows and veterans are required to produce their Veterans’ Affairs concession card or personal entitlement card. 

> Proof of concession status (along with appropriate identification) from the relevant body (e.g. Centrelink, Department of Health and Human Services, Department of Veterans’ Affairs etc.) must be provided to the Club by no later than 31st March 2027 must be present when requested at games. Failure to provide identification as outlined above may result in the member's Carlton membership card being confiscated, membership being cancelled or the member being charged for a full fee membership. 

18.4 STUDENT 

> Student concession is available to people studying full-time in 2027. Your membership application/renewal form must be accompanied by a copy of your 2027 student card or a photocopy of a stamped, receipted 2027 enrolment form from your education institution. 

18.5 PENSIONER 

> Pensioner concession is available to people holding a 2027 pensioner concession card issued by Centrelink, the Department of Health and Human Services, the Department of Social Services or the Department of Veterans’ Affairs. A Health Care or Health Benefit card will not be accepted. Your membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2027 AFL Premiership season.

19. MEMBERSHIP PAYMENT 

> Payment of your Club membership fee may be made in one of two ways:-, Carlton facilitates automatic rollover payments of memberships, via Carlton Direct or upfront in full . Upfront payment of your membership fee can be paid via any one of the following methods: VISA, Mastercard, Cheque, Cash, EFTPOS or via Carlton Direct upfront payment plan (upfront payment plan option only accepts VISA or Mastercard). 

 19.1 UPFRONT PAYMENT PLAN 

> Upfront Carlton Direct payments will be deducted on Tuesday 27 October, 2026 via a nominated VISA or Mastercard only. 

> By signing with Carlton Direct, you authorise the Club to arrange a debit of funds from your nominated credit card at the amount advised. 

> All members on Carlton Direct are automatically included into an auto-renewal agreement, facilitating automatic rollover and payment of your membership from year to year and the member authorises the Club to deduct the applicable membership fees from their nominated payment option until such time as the member opts-out. 

> Members will be given 14 days’ notice in writing of any changes in the new amount of their next season's membership and to the terms of the Carlton Direct agreement. 

> Members who pay upfront may opt out of Carlton Direct prior to the first instalment for the following season by notifying the Club in writing via email at membership@carltonfc.com.au. All outstanding payments must be complete at the time of opting out. 

> If your debit is returned or dishonoured by your financial institution, a letter/SMS and/or email will be sent requesting immediate payment. 

19.2 MONTHLY PAYMENT PLAN 

> Your membership fee can be paid via monthly instalments through Carlton Direct monthly via: VISA or Mastercard. 

> Monthly Carlton Direct payments will be deducted in 10 equal instalments on the 26th of each month (or next following business day), beginning on Monday 26 October 2026 via a nominated VISA or Mastercard only. 

> By signing with Carlton Direct, you authorise the Club to arrange a debit of funds from your nominated credit card in amounts and at intervals as owed and as advised. 

> All members on Carlton Direct are automatically included into an auto-renewal agreement, facilitating automatic rollover and payment of your membership from year to year and the member authorises the Club to deduct the applicable membership fees from their nominated payment option until such time as the member opts-out. 

> Members may only opt out of Carlton Direct at the conclusion of their last instalment and prior to the first instalment for the following season by notifying the Club in writing via email at membership@carltonfc.com.au. All outstanding payments must be complete at the time of opting out. 

> Members will be given 14 days’ notice in writing of any changes in the new amount of their next season's membership and to the terms of the Carlton Direct agreement. 

>If any payment fails to transfer between institutions on the 26th, further attempts will be made to attempt to clear the fund transfer. 

> Members applying for Carlton Direct after the first scheduled payment will have the number of required payments deducted to bring them up to date with the schedule and then subsequent payments at each specified date. 

> If your debit is returned or dishonoured by your financial institution, a letter/SMS and/or email will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you. 

> It is the member’s responsibility to ensure all contact details are up to date on their account. Failure to receive notifications due to incorrect contact details is not the fault of the Carlton Football Club. 

> The Club has the right to suspend, cancel or downgrade memberships when a member falls behind on their payments. 

> It is your responsibility to ensure that: 

(a) the account details you have provided are correct (all contact details and credit/debit card details), including notification should the expiry date change within the Carlton Direct program: and-, 

(b) you have sufficient clear funds available in the nominated account on the scheduled drawing date. 

> If your 2027 membership is suspended or cancelled, you will not be able to gain access to any matches during the 2027 AFL Premiership Season or the 2027 AFL Finals Series. 

> If you believe that a withdrawal has been initiated incorrectly, please contact the Carlton Membership team on 1300 227 586. 

20. FINANCIAL HARDSHIP 
The Club recognises that there may be times where Members experience extenuating personal circumstances and wish to apply for some financial relief in relation to their Membership. In these circumstances, the Member should submit a written request to via email to membership@carltonfc.com.au setting out the reason for the request for consideration by the Club. The Member could request the following type of relief; (a) Downgrade of their Membership Package to another category; (b) An adjusted payment schedule for the Membership Package; or (c) The ability to cancel their membership and have a discounted cancellation fee. The Club will consider the request but will have the absolute discretion as to whether to provide relief under this Clause and what that relief will be made up of.