Terms and Conditions

All 2024 Carlton Football Club memberships are subject to the following terms and conditions.
If you require further information in relation to these terms and conditions, please contact membership@carltonfc.com.au or 1300 227 586, during business hours.

1. PURCHASE OF MEMBERSHIP

> If you are successful in your membership application, the Club will issue you a payment confirmation electronically within two business days (from Tuesday 5 September 2023). Your membership card and pack will be issued within 7-10 business days from the date of purchase (from Wednesday 25 October 2023). Please note: PO Boxes can add an additional four business days to delivery time.
> The Club reserves its right not to accept any membership application form in its absolute discretion.

2. TERM OF MEMBERSHIP
> Subject to the following terms and conditions, your Club membership will entitle you to the benefits of Club membership from receipt of your membership payment to the conclusion of the 2024 AFL Finals Series.

3. NO ONSELLING
> Club membership ticketing may not, without the prior written consent of the Club, be onsold (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is onsold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member's club membership without a refund).

4. MCC AND AFL MEMBER UPGRADES

4.1 AFL
> AFL Members may nominate a club of support and by doing so consent to the AFL providing their personal details to that club, so they may contact you, for example in relation to membership pack fulfilment and finals access. AFL Members who have nominated a club of support may purchase a club Reserved Seat membership upgrade.

4.2 MCC
> MCC members may purchase a reserved seat upgrade via the Club.
> All MCC general admission and non-access upgrades need to be purchased via MCC.

5. GST AND LEVIES
> Except where expressly noted, all prices include GST and any applicable venue levy.

6. REFUND POLICY
> As a general policy, club memberships are non-refundable. Requests for refunds may be made in writing and are at the discretion of the Membership Sales Manager.
> If there is a material reduction in the match-access component of your membership, our Membership team will contact you directly with a range of options.


7. CANCELLATION POLICY
> The Club reserves its right to cancel a member's club membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer for a benefit or sells their club membership and/or associated benefits).

8. VARIATION TO CLUB MEMBERSHIP TERMS AND CONDITIONS
> The Club may from time to time, where reasonably necessary, vary the terms and conditions of club membership. The Club will communicate any change to its membership terms and conditions via the Club website or email. Members will have no claim against the Club by reason of any change made to the terms and conditions of club membership.

9. GENERAL STADIUM RULES
> Club members must adhere to all rules and restrictions imposed by the venues attended by the Club member. All venues are smoke and vape free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on match day.

10. LOST OR STOLEN MEMBERSHIP CARDS
> Membership cards remain the property of the Club. If a club membership card is lost or stolen, please contact the Club's Membership team on 1300 227 586 and the Club may then issue a replacement membership card.

11. VOTING RIGHTS
> An applicant for ordinary membership who is 18 years or above and who pays or enters into an agreement to pay, by instalments, the annual subscription fee which entitles him or her to attend, at a minimum, all home games of the Club or holds a Country or Interstate membership, is automatically eligible to be registered as an ordinary member of the Club subject to Board approval. All members of the Club are bound by the Constitution. Applicants cannot be a nominee or trustee of another person nor hold or be entitled to hold any other membership of the Club. If the Club is wound up, members and those who ceased to be members within a year of the winding up are required to contribute up to $50 to the assets of the Club.

12. MEMBERS' PRIVACY
> All personal information will be used, and may be disclosed, by the Club (including for promotional and marketing purposes) in accordance with the AFL and AFL Club Privacy Policy available at www.afl.com.au/privacy. By providing your personal information you agree to such use and disclosure by the Club and confirm you have read and agree to be bound by the AFL and AFL Club Privacy Policy.

13. TELEPHONE AND INTERNET RENEWALS
> Members may renew their Club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of club membership (as amended by the Club from time to time).

14. MEMBER TICKETING OFFERS AND PROMOTIONS
> All ticketing offers have a limited capacity. Availability is based on a first come, first served basis. Once this capacity is reached, the Club has the right to terminate the offer at any point. All ticketing offers are subject to capacity and are not guaranteed.
> The Club reserves the right to offer promotions to select members and categories at any time throughout the 2024 season. Any offers are not eligible to be backdated and are only valid for the promotional period or until the Club states the offer has ended or a capacity has been reached.

15. ALL OFFERS AND PROMOTIONS WILL BE CONDUCTED AT:
Carlton Football Club
IKON Park
400 Royal Parade,
Carlton North, VIC 3054

16. CLUB MEMBERSHIP CATEGORIES AND ENTITLEMENTS

16.1 GENERAL
> Delivery of membership packs can take up to 14 business days from the date of purchase. Please Note: PO Boxes can add an additional four business days to delivery time.
> No exchanges can be made once the item has been dispatched from our mail house.
> All lost, stolen or reprinted membership cards will be reissued within seven business days. Cards cannot be replaced on game day.

16.2 RESERVED SEAT MEMBERSHIP CATEGORIES
LEGENDS LOUNGE
> Guaranteed access to purchase a Grand Final ticket (should Carlton participate).
> Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
> Premium Level 2 reserved seating.
> Legends Lounge access for home games at the MCG and Marvel Stadium (subject to capacity).
> Opportunity to purchase Legends Lounge guest passes for home games (subject to availability).
> Option of general admission away access for a designated number of Carlton away games in Melbourne (subject to capacity and AFL match classification).

CAPTAINS CLUB RESERVED
> Guaranteed access to purchase a Grand Final ticket (should Carlton participate).
> Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
> Level 1 reserved seating.
> Captains Club access for home games at the MCG and Marvel Stadium (subject to capacity).
> Opportunity to purchase Captains Club guest passes for home games (subject to availability).
> Option of general admission away access for a designated number of Carlton away games in Melbourne (subject to capacity and AFL match classification).

MEMBERS RESERVE
> Priority access to purchase a Grand Final ticket (should Carlton participate).
> Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
> Level 1 or 3 reserved seating.
> Option of general admission away access for a designated number of Carlton away games in Melbourne (subject to capacity and AFL match classification).

RESERVED SEAT INFORMATION
> Members with a reserved seat have until the reserved seat cut-off date (applicable to their membership type) to renew their membership for 2024, after which Carlton Football Club has the right to sell your previous year’s seating to another member, and the Club will not guarantee your seats will still be available should you renew at a later date.
> Carlton Football Club will send every unrenewed Reserved Seat member one SMS and email reminder prior to their relevant cut-off date. It is the member’s responsibility to ensure all contact details are up to date and solicited to receive membership communications. The Club will not take any responsibility for members that do not receive these communications and subsequently have seats released post the cut-off date.
> The Club has ultimate discretion in the allocation of all reserved seating.
> The Club reserves the right to move your seat in the interest of consolidating seats within the reserve seat bays.
> All members on the Level 2 waitlist will be allocated as a first priority, however this does not guarantee that seating will be available.

16.3 GENERAL ADMISSION MEMBERSHIP CATEGORIES

CARLTONIAN MEMBER
> Guaranteed access to purchase a Grand Final ticket (should Carlton participate).
> Priority access to purchase finals tickets in weeks 1–3 (should Carlton participate).
> Access to Level 2 or 3 walk-up seating for home games (subject to capacity).
> Opportunity to purchase Carltonian Member walk-up bay guest passes for home games (subject to availability).
> Option of general admission away access for a designated number of Carlton away games in Melbourne (subject to capacity and AFL match classification).

MEMBER ZONE WITH CAPTAINS CLUB
> Guaranteed access to purchase a Grand Final ticket (should Carlton participate).
> Priority access to purchase finals tickets in weeks 1–3 (should Carlton participate).
> General admission access for a designated number of Carlton games (subject to capacity and AFL match classification).
> Access to Level 1 walk-up seating for home games (subject to capacity).
> Captains Club access for home games at the MCG and Marvel Stadium (subject to capacity).
> Opportunity to purchase Captains Club guest passes for home games (subject to availability).
> The ability to purchase guest passes to enjoy the game with family and friends.

MEMBER ZONE
> Priority access to purchase finals tickets in weeks 1–3 (should Carlton participate).
> General admission access for a designated number of Carlton games (subject to capacity and AFL match classification).
> Access to Level 1 walk-up seating for home games (subject to capacity).
> The ability to purchase guest passes to enjoy the game with family and friends.

MEMBERS GENERAL ADMISSION
> Priority access to purchase finals tickets in weeks 1–3 (should Carlton participate).
> General admission access for a designated number of Carlton games (subject to capacity and AFL match classification).

FLEXI 10
> Priority access to purchase finals tickets in weeks 1–3 (should Carlton participate).
> General admission tickets for 10 Carlton home games (subject to capacity and AFL match classification).

3 GAME
> Priority access to purchase finals tickets in weeks 1–3 (should Carlton participate).
> General admission access for three (3) Carlton home games (subject to capacity and AFL match classification).

GENERAL ADMISSION INFORMATION
> Access to matches is not guaranteed. Access is subject to capacity and you are encouraged to reserve a seat in order to guarantee entry, particularly at high demand matches. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first come, first served basis subject to availability and members can upgrade to a reserved seat at the venue for an additional fee subject to availability.

16.4 DISTANCE MEMBERSHIP CATEGORIES
COUNTRY
> Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
> General admission access to any five (5) home games played in Melbourne (subject to capacity and AFL match classification).
> Access to Level 1 walk-up seating for home games (subject to capacity).
> Captains Club access for home games at the MCG and Marvel Stadium (subject to capacity).
> Opportunity to purchase Captains Club guest passes for home games (subject to availability).

INTERSTATE
> Priority access to purchase finals tickets in weeks 1–3 (should Carlton participate).
> General admission access to any five (5) home games played in Melbourne (subject to capacity and AFL match classification).
> Access to Level 1 walk-up seating for home games (subject to capacity).
> Captains Club access for home games at the MCG and Marvel Stadium (subject to capacity).
> Opportunity to purchase Captains Club guest passes for home games (subject to availability).
> Access to purchase a discounted reserved seat ticket for games played in your home state (subject to capacity and AFL match classification). Information on how to purchase a discounted reserved seat ticket will be communicated to you from the Club.

16.5 NON-ACCESS MEMBERSHIP CATEGORIES
> Any non-access membership holders cannot obtain general admission or reserve seat access to the 2024 AFL Premiership Season or pre-season matches, you must hold at minimum a 2024 3 Game membership. Please refer to your 2024 membership benefits to review your game access entitlements.
> Non-access members have the option to purchase tickets for general admission access or reserved seats at general public prices.
Carlton Football Club has the following non-access memberships in season 2024, please refer to individual packages for full detail of their inclusions:
> International
> Digital
> True Blue
> Baby Blue
> Little Tacker
> AFLW Supporter
> MCC Club Support
> AFL Club Support
> Pet (Pet memberships do not count towards the Club’s 2024 membership tally).

16.5a DIGITAL KAYO
> Offer only available to 2023-24 AFL Club digital members. Must sign up via unique code provided by the AFL or your AFL Club. Must sign up by 30 November 2024 . Excludes sign ups or payments via third parties. One redemption per person. After 12 month Kayo offer ends, subscription will automatically renew at standard Kayo pricing (currently $35/mth on Kayo Basic), unless the subscription is changed or cancelled prior. If you cancel within 12 month offer period you will lose the remainder of the offer and you cannot restart the offer. Not available in conjunction with other Kayo offers. Kayo is available in Australia only. Digital Kayo memberships are strictly non refundable.

16.6 MCC AND AFL UPGRADES
> AFL Absentee Members are not eligible to receive an AFL Member Upgrade through the Carlton Football Club. Juniors under the age of seven as of 1 January 2024 are also not eligible for AFL upgrades. The AFL upgrades are only available to Full or Silver AFL Members with Carlton Club Support.
> The MCC upgrades are only available for Melbourne Cricket Club members. The membership provides either general admission or reserved seat access to all Carlton home games played at Marvel Stadium.
> AFL Club Support Members who upgrade through the Carlton Football Club are entitled to receive one (1) member pack.

16.7 CAPTAINS CLUB ADD-ON
> You must hold a current 2024 membership to purchase a Captains Club add-on. Non-Access members and members with a membership upgrade or add-on are ineligible to purchase this upgrade.
> Members with a Captains Club add-on have guaranteed access to purchase a Grand Final ticket should Carlton be a competing team.
> If you purchase multiple memberships, you must purchase multiple Captains Club add-ons for each membership to be eligible for a guaranteed Grand Final ticket.
> The Captains Club add-on is capped at the first 3,000 members.
> AFL Club Support members needs to purchase a Carlton membership to be entitled to purchase the Captains Club add-on option.

16.8 AFL FINAL SERIES ENTITLEMENTS
> Each member's access to the 2024 Toyota AFL Finals Series matches will be determined in accordance with their respective membership category and corresponding entitlements. Please refer to the terms of your particular membership for further detail. The Club will communicate information relating to members' access to the 2024 AFL Finals Series matches in late August should the Club be participating in the 2024 AFL Finals Series.

17. MEMBERSHIP CLASSIFICATIONS AND CONCESSIONS
17.1 FAMILY
> Family of 4 memberships are available for two (2) adults and up to two (2) juniors (under the age of 15 as of 1 January 2024).
> Family of 6 memberships are available for two (2) adults and up to four (4) juniors (under the age of 15 as of 1 January 2024).
> Additional Junior memberships can be purchased at full price.

17.2 JUNIOR
> To be eligible for a Junior membership, the applicant must be at least six years of age and under the age of 15 as at 1 January 2024. Juniors aged under the age of six at 1 January 2024 are entitled to attend matches without a club membership, however they must not occupy a seat.
> Persons aged 15 and over as at 1 January 2024 are classified as an adult, unless they hold valid concession identification.
> It is the member’s responsibility to ensure that their date of birth is correct on their membership account.

CARLTON FOOTBALL CLUB JUNIOR MEMBERSHIPS
> Baby Blue memberships are for babies aged 0–12 months at 1 January 2024.
> Little Tacker memberships are for children aged from 2–5 years at 1 January 2024.
> Junior Charlie's Crew memberships are for children aged 6–14 at 1 January 2024.
> Rising Star memberships are for children aged 15–17 at 1 January 2024.
> Children aged six and under at 1 January 2024 are entitled to enter the ground free of charge, provided they do not occupy a seat.
> Children 6–14 years at 1 January 2024 will be required to purchase a Junior membership if they wish to be eligible to purchase finals tickets.

AUSKICK JUNIOR MEMBERSHIPS
> The Auskick Junior Membership is a bonus 4-game AFL and 10 game AFLW General Admission access membership provided to each 2023 Community/Club NAB AFL Auskick participant who opts into receiving a Club Membership at the time of registration, by nominating his/her AFL Club of support (Carlton).
> If a recipient of the Auskick Junior Membership elects to change the club originally selected, the original club membership will be cancelled. A new Club membership will only be provided at the discretion of the AFL.
> An Auskick Junior Membership card will be included in the Auskick benefits pack and mailed to the participant by the AFL after payment has been received.
> Auskick Junior Memberships are not transferable, cannot be resold and are non-refundable.
> Auskick Junior Memberships are subject to all other terms and conditions of the Club’s membership.
> The Club and/or AFL reserves the right to cancel any Auskick Junior Membership without a refund where a member is deemed by the Club and/or AFL to have breached these terms and conditions.

17.3 CONCESSION MEMBERSHIPS
To be eligible to purchase a Concession membership the member must hold one of the following:
> Full-time student card – secondary students over 15 years and full-time tertiary students are required to produce their student card that clearly displays they are a full-time student.
> Pensioner Concession card – aged pensioners, invalid pensioners and single supporting parents are required to produce a Department of Human Services concession card.
> Veterans’ Affairs card – war widows and veterans are required to produce their Veterans’ Affairs concession card or personal entitlement card.
Appropriate identification needs to be produced annually at the time of purchase and must be present when requested at the games. Failure to provide identification may result in the member's Carlton membership card being confiscated.

17.4 STUDENT
> Student concession is available to people studying full-time in 2023. Your membership application/renewal form must be accompanied by a copy of your 2024 student card or a photocopy of a stamped, receipted 2024 enrolment form from your education institution.

17.5 PENSIONER
> Pensioner concession is available to people holding a 2024 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veterans’ Affairs. A Health Care or Health Benefit card will not be accepted. Your membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2023 AFL Premiership season.

17.6 COUNTRY
> To be eligible for a 2024 Carlton Football Club Country membership you must hold a residential address that is 120km or more from Melbourne CBD.

18. PAYMENT
> Payment of your Club membership fee may be made in one of two ways, Carlton facilitates automatic rollover payments of memberships, via Carlton Direct or upfront full payments. Upfront payment of your membership fee can be paid via any one of the following methods: VISA, MasterCard, Cheque, Cash, EFTPOS or via Carlton Direct upfront payment plan (upfront payment plan option only accepts VISA or MasterCard).

MONTHLY PAYMENT PLAN
> Your membership fee can be paid via monthly instalments through Carlton Direct monthly via: VISA or MasterCard.
> Monthly Carlton Direct payments will be deducted in eleven (11) equal instalments on the 15th of each month (or next following business day), beginning on Monday 16 October 2023 via a nominated VISA or MasterCard only.
> By signing with Carlton Direct, you authorise the Club to arrange a debit of funds from your nominated credit card in amounts and at intervals as owed and as advised.
> All members on Carlton Direct are automatically included into an auto-renewal agreement, facilitating automatic rollover of your membership from year to year.
> Members can only opt out of Carlton Direct at the conclusion of their last instalment and prior to the first instalment for the following season by notifying the Club either in writing or via email membership@carltonfc.com.au. All outstanding payments must be complete at the time of opting out.
> Members will be given 14 days’ notice in writing of any changes in the new amount of their next season's membership and to the terms of the Carlton Direct agreement.
> The first instalment will be withdrawn on Monday 16 October 2023, with further payments on the 15th of each following month (or next business day). If any payment fails to transfer between institutions on the 15th, further attempts will be made to attempt to clear the fund transfer.
> Members applying for Carlton Direct after the first scheduled payment will have the number of required payments deducted to bring them up to date with the schedule and then subsequent payments at each specified date.
> If your debit is returned or dishonoured by your financial institution, a letter/SMS and/or email will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you.
> It is the member’s responsibility to ensure all contact details are up to date on their account. Failure to receive notifications due to incorrect contact details is not the fault of the Carlton Football Club.
> The Club has the right to suspend your membership if, on two consecutive occasions, your drawing is dishonoured by your financial institution.
> It is your responsibility to ensure that:
(a) the account details you have provided are correct (all contact details and credit/debit card details), including notification should the expiry date change within the eleven or six-month program.
(b) you have sufficient clear funds available in the nominated account on the scheduled drawing date.
> If your 2024 membership is suspended or cancelled, you will not be able to gain access to any matches during the 2024 AFL Premiership Season or the 2024 AFL Finals Series.
> If you believe that a withdrawal has been initiated incorrectly, please contact the Carlton Membership team on 1300 227 586. You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for drawing.

19. 2024 MEMBER CHOICE
> In 2024, eligible members will receive a voucher code which will allow them to redeem member-exclusive items:

- Scarf

- Cap

- Beanie

- Lapel pin

- Wireless headphones

- Tote bag (two designs available)

- Pen

- Wireless charger

- Bottle opener

- Lunch cooler

- Bucket hat

> Details on how to redeem your item will be included in the letter accompanying your member pack.

ELIGIBLE MEMBERS
> 2024 memberships that receive standard member benefits and have purchased through the Carlton Football Club are eligible to select a Member Choice item.
> Baby Blue members are ineligible to select a Member Choice item. These members will receive an age-specific Baby Blue member pack.
> Little Tacker members are ineligible to select a Member Choice item. These members will receive an age-specific Little Tacker member pack.
> AFLW Junior members are ineligible to select a Member Choice item. These members will receive a member pack and colouring book.
> Pet members are ineligible to select a Member Choice item. These members will receive Pet specific items in their member pack.
> Any members that receive a complementary membership through the Carlton Football Club or external groups are ineligible to select a Members Choice item.
> Any 2024 membership upgrades or add-on packages are ineligible to select a Member Choice item.
> All records containing Member Choice selection are collected and used by the Carlton Football Club in accordance with its Privacy Policy.
> Member Choice items will be available until stock is depleted. Once sold out an item will be unavailable and cannot be selected as part of Member Choice.
> As a general policy, Member Choice items are not eligible for exchange and expire on 15 August 2024.
> If you believe your 2023 Member Choice item is damaged or you received the wrong item, any requests for replacement/exchange must be made in writing and are at the discretion of the Carlton Football Club Membership Operations Manager.

BUY 24, GET 23 SPECIAL CONDITIONS
1.1. These Special Conditions apply to the “Buy 24, Get 23” Carlton Football Club membership offer. Memberships issued will be subject to the standard membership Terms & Conditions. To the extent of any inconsistency between these Special Conditions and the standard membership Terms & Conditions these Special Conditions shall prevail to the extent of the inconsistency.

1.2. The “Buy 24, Get 23” is a limited promotional offer whereby a person subscribes for a 2024 membership package and obtains the right to attend (subject to availability and clause 1.7) the remainder of the 2023 regular season (including finals subject to membership access rights) games included with the promotion, subject to these Special Conditions and the access rights of the membership type generally.

1.3. By accepting this offer the Member agrees to purchase a 2024 membership package.

1.4. Payment for the “Buy 24, Get 23” offer must be way of credit or debit card nominated by the Member at the time of accepting the offer. Card details will be held by us (or our membership platform provider), and the Member authorises us to deduct / charge future payments from the nominated card.

1.5. Members will be required to pay a deposit of $1 at the time of purchase. The deposit paid at time of accepting the "Buy 24, Get 23" offer will be deducted from the full price of the chosen 2024 membership package selected by the Member.

1.6. On Monday 16 October 2023, the member will be charged the price of their chosen package and can select a payment plan being either full payment (Carlton Direct Annual) or monthly payment, being deducted in 11 equal instalments starting Monday 16 October 2023 until 15 August 2024 (Carlton Direct Monthly). A payment reminder will be sent to the member prior to 15 October advising the member of their selected payment plan for their chosen 2024 membership package. We will also send a confirmation email to the member following the balance or instalment being charged to the member’s nominated credit card on or about Monday 16 October 2023.

1.7. This offer is only available to members who are not current 2023 members and is for a limited time and is subject to availability.

1.8. Any Member who purchases over the phone through outbound telemarketing has the right to cancel this subscription within 10 business days from and including the day after the subscription is accepted.

1.9. Late payment and cancellation fees apply to any Member who accepts this offer, then does not meet the requirements of these special conditions.

1.10. For anyone who doesn't comply with renewal dates and requests to opt out, they will have their account flagged and will not be eligible to become a member moving forward.

1.11. We reserve the right to withdraw this offer at any time and/or to not accept any request for membership to be determined wholly within our discretion.