Member Zone FAQs
Can I transfer my ticket to someone else?
Yes. Log into your Carlton account, go to "My Tickets," and select "Transfer" up to 7 days before the game. The recipient gets their own digital ticket via email.
Is Member Zone seating accessible?
Yes. All bays have accessible seating and facilities. If you need additional support, review accessibility info here or contact Member Services in advance.
How many people can come with one Member Zone pass?
One ticket = one entry. Each guest needs their own ticket or reserved seat upgrade.
Do I have to reserve a seat?
No, there is no requirement. The option is there if you'd like to secure a seat, but plenty of walk up seats will be available.
What's the difference between walk-up and reserved seating?
Walk-up is free (first come, first served) but you need to arrive early. Reserved is $15/$5 and guarantees your seat anytime before kickoff.
What if I have trouble downloading my ticket?
Try logging out and back into the Carlton App. Refresh the page. Make sure you have the latest app version (delete and re-download if needed). If issues persist, call Member Services on 1300 227 586.
How do I contact Member Services on gameday?
Visit Club Hub at Marvel Stadium (Outside Gate 5) or call 1300 227 586 during business hours.
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