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TERMS & CONDITIONS

MEMBERSHIP

2019 CARLTON FOOTBALL CLUB MEMBERSHIP TERMS AND CONDITIONS
All 2019 Carlton Football Club memberships are subject to the following terms and conditions:
 
1. PURCHASE OF MEMBERSHIP

 If you are successful in your membership application, the Club will issue you a payment confirmation electronically within two business days (from Wednesday 17 October 2018. Your membership card and fulfilment package will be issued between 10-14 business days from the date of purchase (from Thursday 1 November 2018). Please Note: PO Boxes can add an additional four business days to delivery time.
 Members who join during the season will receive an e-card prior to the next game.
 The Club reserves its right not to accept any membership application form in its absolute discretion.

2. TERM OF MEMBERSHIP
 Subject to the following terms and conditions, your club membership will entitle you to the benefits of club membership from receipt of your membership payment to the conclusion of the 2019 Toyota AFL Finals Series.
 
3. NO ONSELLING

 Club membership cards/e-cards and club tickets may not, without the prior written consent of the Club, be onsold (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is onsold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member's club membership without a refund).
 
4. MCC AND AFL MEMBER UPGRADES
4.1 AFL

 AFL Members may nominate a club of support and by doing so consent to the AFL providing their personal details to that club, so they may contact you, for example in relation to membership pack fulfilment and finals access. AFL Members who have nominated a club of support may purchase a club Reserved Seat membership upgrade.
4.2 MCC

 MCC members may purchase a reserved seat upgrade via the Club.
 All MCC General Admission and Non Access upgrades need to be purchased via MCC.
 

5. GST AND LEVIES
 Except where expressly noted, all prices include GST and any applicable venue levy.

6. REFUND POLICY
 As a general policy, club membership are non-refundable. Requests for refunds may be made in writing and are at the discretion of the Club's Membership Manager.
 
7. CANCELLATION POLICY

 The Club reserves its right to cancel a member's club membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their club membership and/or associated benefits).
 
8. CLUB MEMBER CODE OF CONDUCT

 While barracking and supporting your club is a vital part of the game, offensive or aggressive behaviour (including yelling and swearing when dealing with club staff, agents or AFL or other event staff) will not be tolerated. Club members who consume alcohol on a match day are to do so responsibly. Drunkenness will not be tolerated. Club members who breach the behaviour code of conduct may face penalties including cancellation of membership without refund. The Club endorses the AFL's stance on vilification and has a zero-tolerance for members or supporters that abuse the opposition, opposition supporters, or umpires on grounds of race, religion, gender and sexuality.
 
9. VARIATION TO CLUB MEMBERSHIP TERMS AND CONDITIONS

 The Club may from time to time, where reasonably necessary, vary the terms and conditions of club membership. The Club will communicate any change to its membership terms and conditions via the Club website or email. Members will have no claim against the Club by reason of any change made to the terms and conditions of club membership.
 
10. GENERAL STADIUM RULES

 Club members must adhere to all rules and restrictions imposed by the venues attended by the Club member. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on match day.
 
11. LOST OR STOLEN MEMBERSHIP CARDS

 Membership cards remain the property of the Club. If a club membership card is lost or stolen, please contact the Club's Membership Services Team on 1300 CARLTON (1300 227 586) and the Club may then issue a replacement membership card.
 
12. VOTING RIGHTS

 An applicant for ordinary membership, 18 years or above, who pays, or enters into an agreement to pay by instalments, the annual subscription fee which entitles him or her to attend, at a minimum, all home games of the Club or Country and Interstate membership, is automatically eligible to be registered as an ordinary member of the Club subject to Board approval. All members of the Club are bound by the Constitution. Applicants cannot be a nominee or trustee of another person nor hold or be entitled to hold any other membership of the Club. If the Club is wound up, members and those who ceased to be members within a year of the winding up are required to contribute up to $50 to the assets of the Club.
 
13. MEMBERS' PRIVACY

 All personal information will be used, and may be disclosed, by the Club (including for promotional and marketing purposes) in accordance with the AFL and AFL Club Privacy Policy available at www.afl.com.au/privacy. By providing your personal information you agree to such use and disclosure by the Club and confirm you have read and agree to be bound by the AFL and AFL Club Privacy Policy.
 
14. TELEPHONE AND INTERNET RENEWALS

 Members may renew their Club Membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of club membership (as amended by from time to time by the Club).
 
15. MEMBER TICKETING OFFERS AND PROMOTIONS

 All ticketing offers have a limited capacity. Availability is based on a first come, first serve basis. Once this capacity is reached, the Club has the right to terminate the offer at any point. All ticketing offers are subject to capacity and are not guaranteed.
 Carlton FC reserves the right to offer promotions to select members and categories at any time throughout the 2019 season. Any offers are not eligible to be backdated, and are only valid for the promotional period or until Carlton FC states the offer has ended or a capacity has been reached.
 
16. ALL OFFERS AND PROMOTIONS WILL BE CONDUCTED AT:
Carlton Football Club
IKON Park
Royal Parade
Carlton North, VIC 3054
 
17. ALTERATIONS

 The Carlton Football Club may from time to time, where reasonably necessary vary the terms and conditions of Carlton Football Club membership. The Carlton Football Club will communicate any change to its membership terms and conditions via the Carlton Football Club website. Members will have no claim against Carlton Football Club by reason of any change made to its membership terms and conditions.
 
18. FURTHER INFORMATION

 If you require further information in relation to these terms and conditions, please contact membership@carltonfc.com.au or 1300 CARLTON (1300 227 586), during business hours.

MEMBERSHIP ENTITLEMENT

2019 CARLTON FOOTBALL CLUB MEMBERSHIP TERMS AND CONDITIONS
All 2019 Carlton Football Club memberships are subject to the following terms and conditions:
 
18. CLUB MEMBERSHIP CATEGORIES AND ENTITLEMENTS
18.1 GENERAL

Delivery of membership packs can take 10–14 business days from the date of purchase. Please Note: PO Boxes can add an additional four business days to delivery time.
No exchanges can be made once the item has been dispatched from our mail house.
All lost, stolen or reprinted membership cards will be reissued within seven working days. Cards cannot be replaced on game day.
Once a membership has been purchased, the Carlton Football Club is under no obligation to provide a cancellation or refund. Requests for refunds may only be considered in writing and under exceptional circumstance as determined by Carlton Football Club.
 
18.2 MEMBERS ONLY MERCHANDISE ITEMS

Members Only merchandise items cannot be paid off by instalments through the Club’s Carlton Direct monthly payment plan. These items need to be paid in full at the time of purchase.
Members Only Merchandise items are non-refundable, however items can be exchanged at the Club’s discretion should it have surplus stock.
 
18.3 RESERVED SEAT MEMBERSHIP CATEGORIES
LEGENDS LOUNGE

Guaranteed access to purchase a Grand Final ticket (should Carlton participate).
Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
Level 2 reserved seating.
Legends Lounge access for home games at the MCG and  Marvel Stadium.
Opportunity to purchase Legends Lounge guest passes for home games (subject to availability).
Option of general admission away access for a designated number of Carlton away games in Melbourne (subject to capacity and AFL match classification).
 
CAPTAINS CLUB RESERVED

Guaranteed access to purchase a Grand Final ticket (should Carlton participate).
Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
Level 1 reserved seating.
Captains Club access for home games at the MCG and  Marvel Stadium.
Opportunity to purchase Captains Club guest passes for home games (subject to availability).
Option of general admission away access for a designated number of Carlton away games in Melbourne (subject to capacity and AFL match classification).
 
MEMBERS RESERVE

Priority access to purchase a Grand Final ticket (should Carlton participate).
Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
Level 1 or 3 reserved seating.
Option of general admission away access for a designated number of Carlton away games in Melbourne (subject to capacity and AFL match classification).
 
RESERVED SEAT INFORMATION

The renewal cut-off date for Legends Lounge is 5:00pm, Friday 23 November 2018.
The renewal cut-off date for Captains Club Reserved is 5:00pm, Friday 30 November 2018.
The renewal cut-off date for Members Reserve Level 1 and 3 is 5:00pm, Friday 7 December 2018.
The renewal cut-off date for Cheersquad is 5:00pm, Friday 7 December 2018.
Once the above dates have past, Carlton Football Club has the right to sell your previous year’s seating to another member, and the Club will not guarantee your seats will still be available should you renew at a later date.
Carlton Football Club will send every unrenewed Reserved Seat member one SMS and email reminder prior to their relevant cut-off date. It is the member’s responsibility to ensure all contact details are up to date and solicited to receive membership communications. The Club will not take any responsibility for members that do not receive these communications and subsequently have seats released post the cut-off date.
The Club has ultimate discretion in the allocation of all reserved seating.
The Club reserves the right to move your seat left or right within the same row if it is in the interest of consolidating seats within that bay.
All members on the Level 2 waitlist will be allocated as a first priority, however this does not guarantee that seating will be available.
Reserved Seat members will be able to use the Interactive Seating Map to choose and alter their  own seats in 2019, this is available from the on-sale date. The Interactive Seating Map enables a member to choose their own seat from the availability shown.
The map can be accessed via My Blues account.
If you had a reserved seat or existing payment plan in 2018, please call the Club on 1300 227 586 to make a change or add a seat.

18.4 GENERAL ADMISSION MEMBERSHIP CATEGORIES
MEMBER ZONE WITH CAPTAINS CLUB

Guaranteed access to purchase a Grand Final ticket (should Carlton participate).
Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
General admission access for a designated number of Carlton games (subject to capacity and AFL match classification).
Access to Level 1 walk-up seating for home games (subject to capacity).
Captains Club access for home games at the MCG and  Marvel Stadium.
Opportunity to purchase Captains Club guest passes for home games (subject to availability).
 
MEMBER ZONE

Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
General admission access for a designated number of Carlton games (subject to capacity and AFL match classification).
Access to Level 1 walk-up seating for home games (subject to capacity).
 
MEMBERS GENERAL ADMISSION

Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
General admission access for a designated number of Carlton games (subject to capacity and AFL match classification).
 
FLEXI 10

Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
General admission tickets for 10 Carlton home games (subject to capacity and AFL match classification).
 
3 GAME

Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
General admission access for three (3) Carlton home games (subject to capacity and AFL match classification).
 
GENERAL ADMISSION INFORMATION

Access to matches is not guaranteed. Access is subject to capacity and you are encouraged to reserve a seat in order to guarantee entry, particularly at high demand matches. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first-served basis subject to availability and members can upgrade to a reserved seat at the venue for an additional fee subject to availability.
 
18.5 DISTANCE MEMBERSHIP CATEGORIES
COUNTRY

Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
General admission access to any five (5) home games played in Melbourne (subject to capacity and AFL match classification).
Access to Level 1 walk-up seating for home games (subject to capacity).
Captains Club access for home games at the MCG and Marvel Stadium.
Opportunity to purchase Captains Club guest passes for home games (subject to availability).
 
INTERSTATE

Priority access to purchase finals tickets in weeks 1¬3 (should Carlton participate).
General admission access to any five (5) home games played in Melbourne (subject to capacity and AFL match classification).
Access to Level 1 walk-up seating for home games (subject to capacity).
Captains Club access for home games at the MCG and  Marvel Stadium.
Opportunity to purchase Captains Club guest passes for home games (subject to availability).
Access to purchase a discounted reserved seat ticket (through the Carlton Football Club) for games played in your home state (subject to capacity and AFL match classification).
 
18.6 NON-ACCESS MEMBERSHIP CATEGORIES

Any non-access membership holders cannot obtain general admission or reserve seat access to the 2019 Toyota AFL Premiership Season or JLT Series, you must hold at minimum a 2019 3 Game membership. Please refer to your 2019 membership benefits to review your game access entitlements.
Non-access members have the option to purchase tickets for general admission access or reserved seats at general public prices.
Carlton Football Club has the following non-access memberships in season 2019, please refer to individual packages for full detail of their inclusions:

International
Digital
True Blue
Baby Blue
Pet (Pet memberships do not count towards the Club’s 2019 membership tally).
Little Tacker
MCC Club Support
AFL Club Support

18.7 MCC AND AFL UPGRADES
AFL Absentee Members are not eligible to receive an AFL Member Upgrade through the Carlton Football Club. Juniors under the age of seven as of 1 January 2019 are also not eligible for AFL upgrades. The AFL upgrades are only available to Full or Silver AFL Members with Carlton Club Support.
The MCC upgrades are only available for Melbourne Cricket Club members. The membership provides either general admission or reserved seat access to all Carlton home games played at Marvel Stadium.
AFL Club Support Members who upgrade through the Carlton Football Club are entitled to receive one (1) fulfilment pack.
 
18.8 CAPTAINS CLUB ADD-ON

You must hold a current 2019 membership to purchase a Captains Club add-on.  Non-Access members and members with a membership upgrade or add-on are ineligible to purchase this upgrade.
Members with a Captains Club add-on have guaranteed access to purchase a Grand Final ticket should Carlton be a competing team.
 If you purchase multiple memberships, you must purchase multiple Captains Club add-ons for each membership to be eligible for a guaranteed Grand Final ticket.
The Captains Club add-on is capped at the first 3,000 members.
AFL Club Support members needs to purchase a Carlton membership to be entitled to purchase the Captains Club add-on option.
 
18.9 TOYOTA AFL FINAL SERIES ENTITLEMENTS

Each member's access to the 2019 Toyota AFL Finals Series matches will be determined in accordance with their respective membership category and corresponding entitlements. Please refer to the terms of your particular membership for further detail. The Club will communicate information relating to members' access to the 2019 Toyota AFL Finals Series matches in late August should the Club be participating in the 2019 Toyota AFL Finals Series.
 
FURTHER INFORMATION
If you require further information in relation to these terms and conditions, please contact membership@carltonfc.com.au or 1300 CARLTON (1300 227 586), during business hours.

CLASSIFICATIONS & CONCESSIONS

2019 CARLTON FOOTBALL CLUB MEMBERSHIP TERMS AND CONDITIONS
All 2019 Carlton Football Club memberships are subject to the following terms and conditions:

19. MEMBERSHIP CLASSIFICATIONS AND CONCESSIONS
19.1 FAMILY

Family of 4 memberships are available for two (2) adults and up to two (2) juniors (under the age of 15 as of 1 January 2019).
Family of 6 memberships are available for two (2) adults and up to four (4) juniors (under the age of 15 as of 1 January 2019).
Additional Junior memberships can be purchased at full price.
 

19.2 JUNIOR
To be eligible for a Junior memberships, the applicant must be five years of age or more and under the age of 15 as at 1 January 2019. Juniors aged under the age of four at 1 January 2019 are entitled to attend matches without a club membership, however they must not occupy a seat.
Persons aged 15 and over as at 1 January 2019 are classified as an adult, unless they hold valid concession identification.
It is the member’s responsibility to ensure that their date of birth is correct on their membership account.
 

CARLTON FOOTBALL CLUB JUNIOR MEMBERSHIPS
Baby Blue memberships are for babies aged 0 as of 1 January 2019.
Little Tacker memberships are for children aged from 2–5 years as at 1 January 2019.
Junior memberships are for children aged 6–14 as at 1 January 2019.
Rising Star memberships are for children aged 15–17 as at 1 January 2019.
Children aged four and under as at 1 January 2019 are entitled to enter the ground free of charge, provided they do not occupy a seat.
Children 4–15 years as of 1 January 2019 will be required to purchase a Junior membership if they wish to be eligible to purchase finals tickets.
 

19.3 CONCESSION MEMBERSHIPS
To be eligible to purchase a Concession membership the member must hold one of the following:
Full-time student card – secondary students over 15 years and ful-time tertiary students are required to produce their student card that clearly displays they are a full-time student.
Pensioner Concession card – aged pensioners, invalid pensioners and single supporting parents are required to produce a Department of Human Services concession card.
Veterans’ Affairs card – war widows and veterans are required to produce their Veterans’ Affairs concession card or personal entitlement card.
Appropriate identification needs to be produced annually at the time of purchase and must be present when requested at the games. Failure to provide identification may result in the member's Carlton membership card being confiscated.
 

19.4 STUDENT
Student concession is available to people studying full-time in 2019. Your membership application/renewal form must be accompanied by a copy of your 2019 student card or a photocopy of a stamped, receipted 2019 enrolment form from your education institution.
 

19.5 PENSIONER
Pensioner concession is available to people holding a 2019 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veterans’ Affairs. A Heath Care or Health Benefit card will not be accepted. Your membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2019 Toyota AFL Premiership season.

19.6 COUNTRY
To be eligible for a 2019 Carlton Football Club Country membership you must hold a residential address that is 100km or more from Melbourne CBD.
 
FURTHER INFORMATION

If you require further information in relation to these terms and conditions, please contact membership@carltonfc.com.au or 1300 CARLTON (1300 227 586), during business hours.

AUSKICK MEMBERSHIP

> The Auskick Junior Membership is a bonus 11 game general admission access membership provided to each 2019 Community/Club NAB AFL Auskick participant who opts into receiving an AFL Club Membership at the time of registration, by nominating his/her AFL club of support (Carlton). 
> If a recipient of the Auskick Junior Membership elects to change the club originally selected, the original Club Membership will be cancelled. A new Club Membership will only be provided if the original Club Membership was not used.
> An Auskick Junior Membership card will be included in the Auskick benefits pack and mailed to the participant by the AFL after payment has been received.
> Auskick Junior Memberships are not transferable, cannot be resold and are non-refundable.
> Auskick Junior Memberships are subject to all other terms and conditions of the Club’s membership.
> The Club and/or AFL reserves the right to cancel any Auskick Junior Membership without a refund where a member is deemed by the Club and/or AFL to have breached these terms and conditions.

BIGGEST #BOUNDBYBLUE THANK YOU

>  All 2018 Carlton members are eligible for this free 2019 membership upgrade offer (does not include member merchandise or add-ons).

>  Free upgrade not applicable with any other offers or discounts.

>  Members must renew their Carlton membership by 11:59pm AEDT Thursday 31 January 2019 and sign up to the Carlton Direct payment option to be eligible.

>  Payment/Carlton Direct terms and conditions apply.

>  The Carlton Direct monthly payment schedule is as follows:  

  • Monday 15 October 2018
  • Thursday 15 November 2018
  • Monday 17 December 2018
  • Tuesday 15 January 2019
  • Friday 15 February 2019
  • Friday 15 March 2019
  • Monday 15 April 2019
  • Wednesday 15 May 2019
  • Monday 17 June 2019
  • Monday 15 July 2019
  • Wednesday 15 August 2019

>  The Carlton Direct annual payment schedule is as follows:  

  • Monday 15 October 2018 

>  Payments will be debited via a nominated valid VISA or MasterCard.

>  By signing with Carlton Direct, member authorises the Club to arrange a debit of funds from a nominated credit card in amounts and at intervals as owed and as advised.

>  As per the Carlton Direct terms and conditions, all members who take up this promotion will be automatically included into an auto-renewal agreement, facilitating automatic rollover of their membership from year to year on either an upfront or monthly agreement.

>  The Biggest #BoundByBlue Thank You is applicable to 2019 only. Upon renewal for 2020, members will be presented the opportunity to renew into their upgraded 2019 membership category, or a different membership category if preferred.

PAYMENT/CARLTON DIRECT

2019 CARLTON FOOTBALL CLUB MEMBERSHIP TERMS AND CONDITIONS
All 2019 Carlton Football Club members paying via Carlton Direct are subject to the following terms and conditions:

 

PAYMENT
Payment of your club membership fee may be made in one of two ways:

FULL PAYMENT
Your full membership fee can be paid via any one of the following methods: VISA, MasterCard, Cheque, Cash, EFTPOS or via Carlton Direct upfront payment plan (upfront payment plan option only accepts VISA or MasterCard).

MONTHLY PAYMENT PLAN
Your membership fee can be paid via monthly instalments through Carlton Direct monthly via: VISA or MasterCard.
Monthly Carlton Direct payments will be deducted in eleven (11) equal instalments on the 15th of each month (or next following business day), beginning on Monday 15 October 2018 via a nominated VISA or MasterCard only.
By signing with Carlton Direct, you authorise the Club to arrange a debit of funds from your nominated credit card in amounts and at intervals as owed and as advised.
All members on Carlton Direct are automatically included into an auto-renewal agreement, facilitating automatic rollover of your membership from year to year.
Members can only opt out of Carlton Direct at the conclusion of their last instalment and prior to the first instalment for the following season by notifying the Club either in writing or via email membership@carltonfc.com.au. All outstanding payments must be complete at the time of opting out.
Members will be given 10 days’ notice in writing of any changes in the new amount of their next season's membership and to the terms of the Carlton Direct agreement.
The first instalment will be withdrawn on Monday 15 October 2018 (or next business day), with further payments on the 15th of each following month (or next business day). If any payment fails to transfer between institutions on the 15th, further attempts will be made to attempt to clear the fund transfer.
Members applying for Carlton Direct after the first scheduled payment will have the number of required payments deducted to bring them up to date with the schedule and then subsequent payments at each specified date.
If your debit is returned or dishonoured by your financial institution, a letter/SMS and/or email will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you.
It is the member’s responsibility to ensure all contact details are up to date on their account. Failure to receive notifications due to incorrect contact details is not the fault of the Carlton Football Club.
The Club has the right to suspend your membership if, on two consecutive occasions, your drawing is dishonoured by your financial institution.
It is your responsibility to ensure that:
(a) the account details you have provided are correct (all contact details and credit/debit card details), including notification should the expiry date change within the eleven or six month program.
(b) you have sufficient clear funds available in the nominated account on the scheduled drawing date.

If your 2019 membership is suspended or cancelled, you will not be able to gain access to any matches during the 2019 Toyota AFL Premiership Season or the 2019 Toyota AFL Finals Series.
If you believe that a withdrawal has been initiated incorrectly, please contact the Carlton Membership Services Team on 1300 CARLTON (1300 227 586). You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for drawing.

GST AND LEVIES
Except where expressly noted, all prices include GST and any applicable venue levy.

REFUND POLICY
As a general policy, Carlton Football Club memberships are non-refundable. Requests for refunds may be made in writing and are at the sole discretion of the Club's Membership Sales Manager.

FURTHER INFORMATION
If you require further information in relation to these terms and conditions, please contact membership@carltonfc.com.au or 1300 CARLTON (1300 227 586), during business hours.

MEMBERS CHOICE

2019 MEMBER CHOICE
In 2019, eligible members can nominate the item they would like to receive in their membership pack.
Eligible 2019 members have the choice of one (1) of the below items:

1.  $20 donation back to the Club
2.  The Carlton Shop $20 voucher*
3.  Two (2) general admission tickets for a 2019 Carlton home game of your choice
4. 2019 Carlton Football Club member scarf
5. 2019 Carlton Football Club member cap
6.  2019 Carlton Football Club member beanie
*Minimum spend of $50 required for redemption.

ELIGIBLE MEMBERS
2019 memberships that receive standard member benefits and have purchased through the Carlton Football Club are eligible to select a Members Choice item.
Baby Blue members are ineligible to select a Member Choice item. These members will receive an age specific Baby Blue membership pack.
Little Tacker members are ineligible to select a Member Choice item. These members will receive an age specific Little Tacker membership pack.
Pet members are ineligible to select a Member Choice item. These members will receive Pet specific items in their membership pack.
Any members that receive a complementary membership through the Carlton Football Club or external groups are ineligible to select a Members Choice item.
Any 2019 membership upgrades or add-on packages are ineligible to select a Members Choice item.

ENTITLEMENTS
Only one (1) selection is allowed per 2019 membership product.
Your selection is final and cannot be changed/altered.
If you have multiple memberships under one name, you will need to contact the Carlton Membership Services Team on 1300 CARLTON (1300 227 586) to make your selections.
Your Member Choice selection must be made when purchasing/renewing your membership.
If no selection is made, the member will be issued with the default item being a 2019 members scarf as decided by Carlton Football Club.
It is the member’s responsibility to ensure their selection is made, at the time of purchase.
It is the member’s responsibility to ensure all details entered when making a selection are correct.
All records containing Member Choice selection are collected and used by the Carlton Football Club in accordance with its Privacy Policy. 
Family memberships must have a selection for every member in the family.
Member Choice items will be available until stock is depleted. Once sold out an item will be unavailable and cannot be selected as part of Member Choice.
As a general policy, Member Choice items are not eligible for exchange.
If you believe your 2019 Member Choice item is damaged or you received the wrong item, any requests for replacement/exchange must be made in writing and are at the discretion of the Carlton Football Club Membership Sales Manager.

FURTHER INFORMATION
If you require further information in relation to these terms and conditions, please contact membership@carltonfc.com.au or 1300 CARLTON (1300 227 586), during business hours.

MEMBERSHIP VOUCHERS

BY PURCHASING A 2019 CARLTON FOOTBALL CLUB MEMBERSHIP VOUCHER YOU ARE AGREEING TO THE TERMS OF USE.
 

INCLUSIONS
Carlton Football Club vouchers can be used for 2019 membership purchases only.

EXCLUSIONS
Merchandise at The Carlton Shop
Match-day tickets
At any other venue

REEDEEMABLE
Over the phone 1300 CARLTON (1300 227 586)
You will need to provide the voucher number, along with your full name and address.
The Carlton Football Club may also require further identification information for verification. purposes.
In person at the Carlton Football Club, Ikon Park, Royal Parade Carlton North, Victoria 3054.

WHEN A TRANSACTION IS AUTHORISED
You are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
You are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.
You should keep all transaction records and receipts as proof of purchase.

PURCHASES EXCEEDING THE VOUCHER VALUE
Voucher may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

NON-TRANSFERABLE
Voucher is not transferable and cannot be exchanged for cash and/or credit.
You cannot obtain any cash advance with your voucher or redeem your voucher for cash.

IMPORTANT: TREAT YOUR CARLTON FOOTBALL CLUB VOUCHER LIKE CASH
Lost and stolen vouchers will not be replaced or refunded.
You are liable for all transactions that occur on your vouchers (other than to the extent that there has been fraud or negligence by us or an employee).
Season gift vouchers will automatically expire Wednesday 31 July 2019, to fall in line with the official AFL Member cut-off period.
Unused monies after the expiry will not roll over to the following season and will not be refunded.

FURTHER INFORMATION
If you require further information in relation to these terms and conditions, please contact membership@carltonfc.com.au or 1300 CARLTON (1300 227 586), during business hours.