HOW DO I JOIN AS A 2017 CARLTON MEMBER?
> You can join the journey as a Carlton Member via membership.carltonfc.com.au, over the phone on 1300 CARLTON (1300 227 586), by mail PO Box 500, PARKVILLE VIC 3054 or in person at Ikon Park, Monday to Friday 9am to 5pm. If you require assistance or would like to request a call please click here.
HOW LONG IS A 2017 MEMBERSHIP VALID FOR?
> 2017 Carlton Memberships are valid for one season only, throughout the 2017 Toyota AFL Series.
WHAT IS THE DIFFERENCE BETWEEN ACCESS AND NON-ACCESS MEMBERSHIPS?
> Access memberships entitle entry into the games. These include all home, home and away, Country and Interstate, Flexi and 3 Game memberships. Non access memberships do not provide this entitlement. Our non-ticketed memberships include True Blue, Digital, International, Baby Blue and Little Tacker.
HOW DO I KNOW YOU HAVE RECEIVED MY RENEWAL/MEMBERSHIP APPLICATION?
> If we have your current email address, you will receive an email from us confirming that your 2017 Membership has been processed and when you can expect to receive your membership card and membership pack.
You can also login to your My Blues account anytime to confirm your membership status by following the steps
1. Click here to access your My Blues Account
2. Log in using your Member ID and Password/Personal Pin
Alternatively please contact Membership Services directly on 1300 CARLTON (1300 227 586) during business hours for confirmation.
WHERE IS MY 12 DIGIT BARCODE LOCATED?
> If you hold a 2017 Carlton FC Membership with game access, your 12 digit barcode number is located on the reverse side of your 2017 membership card. Alternatively you can phone Membership Services directly on 1300 CARLTON (1300 227 586) during business hours to obtain your barcode number.
I HAVE NOT RECIEVED MY MEMBERSHIP CARD, HOW DO I OBTAIN MY BARCODE NUMBER?
> Please call Membership Services on 1300 CARLTON (1300 227 586) during business hours to obtain your barcode number. You can also log into your My Blues account anytime by clicking HERE , using your Member ID and Password/Personal Pin.
WHAT ARE MY BLUES ACCOUNT LOGIN DETAILS?
> To log in to your My Blues Account you will need your Member ID (also known as your Account ID) which is located on the reverse side of your 2017 membership card or on your 2017 renewal form. Alternatively if you have your email address linked to your membership you may enter your email address in the My Blues Account ID field. If you are unsure of your login details simply contact Membership Services on 1300 CARLTON (1300 227 586) during business hours.
WHAT DO I DO IF MY CARD IS LOST OR STOLEN?
> You will need to notify Membership Services on 1300 CARLTON (1300 227 586) and a new card will be reissued to you within 10-14 business days.
If you have game access and a card is reprinted during the 2017 season, an e-card will be issued until the replacement arrives.
A replacement fee of $20.00 per adult and $10.00 per junior will apply.
Please note: replacement cards cannot be produced at the Club or on match days.
CAN I CANCEL MY MEMBERSHIP?
> Once a Membership has been purchased, the Carlton Football Club is under no obligation to provide a cancellation or refund. Requests for refunds may only be considered in writing and under exceptional circumstance as determined by The Carlton Football Club Membership Sales Manager. Please allow up to 7 business days to receive an outcome.
Carlton Direct is an alternative way to pay for a Carlton Membership and can be split in to monthly payments for ease and affordability. Members who choose to pay through monthly instalments cannot under any circumstance cancel after the first payment.