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FAQ

When can I expect my membership pack to arrive?

Your membership pack will arrive 3–4 weeks from the purchase date. To track your membership pack simply click here and enter your Member ID.

 

Where can I find my Member ID?

Your Member ID is listed on the back of your membership card. If you haven’t received your card, please give the membership team a call on 1300 227 586.

 

How can I update my personal and payment details?

To update your member details, log into your My Blues account or give the membership team a call on 1300 227 586! Click here to update.

 

I’m on Carlton Direct monthly, when do my payments come out?

Carlton Direct Payments are debited on the 15th of each month, with the last payment due in August.

 

I’m on Carlton Direct annual, when does my membership roll over?

Your membership will automatically roll over on the 15th of October.

 

I’m a General Admission member, how do I upgrade to reserved seat?

For MCG games, head to the ticketek.com.au and for Marvel Stadium games, visit ticketmaster.com.au and enter in the barcode on the back of your membership card during the buying process

 

Can I sit with family and friends who are not members?

Yes, you can sit in general admission as all access memberships provide access to general admission areas. Members with Captains Club access can purchase up to two (2) guest passes in the Member Zone bays for friends and family. Legends Lounge members can also purchase guest passes for family and friends to sit in the Legends Lounge walk up area.

Guest passes can be purchased the week of the match through your My Blues account or by calling the membership team on 1300 227 586.

 

If I need assistance on game day, where can I find the membership team?

In the Club Hub, which is located at outside gate 3 at MCG home games and outside gate 5 at Marvel Stadium home games.

 

Where is General Admission located?

General Admission areas can vary match-to-match and are listed in our weekly Game Centre emails. You can also check the stadium website prior to the match.

 

How early can I get into the game?

Gates open approximately two (2) hours prior to bouncedown.

 

How do I get to the stadium?

Getting to both the MCG and Marvel Stadium is easy. To find the best way for you, click the below links:

Getting to the MCG

Getting to Marvel Stadium

 

How do I know if it’s a Carlton home game?

Check the fixture – if Carlton is listed first then it’s a Carlton’s home game.

 

Where do I find my match day function?

Legends Lounge

MCG – Hassett, Miller and Ryder Rooms, Gate Entry 6A, use lifts 14 & 15 to Level 2.

Marvel Stadium – Quill Room & Parker Room Gate 6, Take the lift to the Level D and follow the signs to the Quill Room.

Captains Club

MCG – Yarra Park Room, Gate Entry 3, use lifts 9,10,11 to level 2.

Marvel Stadium – Gate 8 or 9 and follow the signs to the Victory Room.

 

Does my membership get me into AFLW matches?

AFLW matches are free of charge – all you need to do is walk in, find a spot and enjoy the game! Please note, however, that capacity is limited so arrive early to secure a spot.

 

Does my membership get in into JLT matches?

Your membership provides General Admission access to Carlton JLT matches.

 

I want to watch the team train, when can I watch?

Open trainings sessions are listed on the Carlton Website and Carlton App. Click here to view upcoming open trainings.

 

Do members get a discount at The Carlton Shop?

All Carlton members receive a 10% discount in store and online at The Carlton Shop. Exclusions apply. Shop now at shop.carltonfc.com.au.

 

Does my membership guarantee me access to a 2019 Toyota AFL Grand Final ticket if Carlton participate?

If you hold a Legends Lounge or Captains Club membership, your membership will guarantee you the opportunity to purchase a ticket if Carlton participate.